FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new cases arrive safely at your doorstep:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your phone case ships, we will send you an email containing a tracking number and a link so you can follow its journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to change your phone model, shipping address, or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to absolutely love your case! If you are not completely satisfied with your purchase, or if you accidentally ordered the wrong size, you can return your unused item in its original packaging within 30 days of delivery for a full refund or exchange.

Q: My order arrived damaged or I received the wrong size. What should I do? A: We hold our products to the highest standards, but mistakes can happen. Please take a quick photo of the case showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & COMPATIBILITY

Q: Do your cases support wireless charging? A: Yes! Most of our LumexaPoint cases are designed to be sleek and thin enough to support standard Qi wireless charging without needing to remove the case. Please check individual product descriptions for MagSafe compatibility details.

Q: How do I find out which phone model I have? A: You can easily check this in your phone's settings:

  • For iPhone: Go to Settings > General > About > Model Name.

  • For Android: Go to Settings > About Phone or About Device > Model Name/Number.